Module 3
Creating Value at the Interfaces
Success of people in organizations depends on the effectiveness of interactions at the interfaces. People with different agendas, who need to align, hit a crossroad. They have the choice between creating value or wasting time and resources.
- Aligning in Mixed Interest Scenarios
- Joining Forces for Best Solutions
- Making Fact-based Decisions Jointly
- Unfolding Power of Transformation
- Creating Impact Towards Markets and Customers
Day 1
The Mental Frame
At interfaces, the power of an organization unfolds or gets lost.
The Behavioural and Linguistic Tools for Managing Interfaces
- Leadership at Interfaces: Overcoming resistance – collaborating effectively – making fact-based decisions.
- Recognizing and resolving the five most important interface blockers.
- Not “Me-First”, but “The Organization First”: Advancing in values and culture begins with overcoming the contradictions at the interfaces.
- Winning People over to Change: The seven most important types of transformation.
The Case
Julia carrying “Monkeys” has caused a chain reaction, which is no longer resolvable by one-on-one conversations.
Interaction Guidelines and Exercises
- Case Studies
- Role Simulations
- Reflection of own case situations
- Review of the second practical phase
Day 2
The Cases
- Two departments with connected laboratories are merged. One laboratory must be closed.
- Two departments need to work together, but create silos and circle the waggons.
Transfer
- Reflection of own case situations.
- Applying the Interface Model to real scenarios