Module 1
Challenging Conversations
People have different skills and perspectives. They come from all walks of live. To create effective collaboration constant alignment is required. This is a time-consuming task for every manager. Saving time and resources is key.
- Reading People
- Understanding Differences in Personalities
- Overcoming Resistance
- Leading Transformational Dialogues
- Creating Value in Cooperation
Day 1
The Mental Frame
Creating spaces for cooperation and unfoldment of potentials.
The Behavioural and Linguistic Tools for a New Generation of Leaders
- Professional Scanning: In which way people „see“ and classify each other.
- Classifying real cases: The hidden structure of difficult people interactions.
- Five fundamental personalities: How people think, feel and cooperate.
- Building contact and trust quickly.
- Recognizing and influencing psychological processes.
- Overcoming resistance.
- Creating a state of mind for reliable actions.
The Case
- Conrad, the expert, does not share his knowledge with others.
Interaction Guidelines and Exercises
- Case Profiling
- Role Simulations
- Modular short exercises
- Reflection of own case situations
- Preparation of the first practical phase
Day 2
The Cases
- Julia, often takes over tasks from others and carries “Monkeys” on her shoulder.
- Santosh, the quick and impatient, often loses contact with others.
- Mehdi, the creative, doesn’t finish anything and prefers to start something new.
- Boris, the dominant, leads and leaves no room for others.
Day 3
The Cases
- Helen doesn’t feel comfortable to perform Outbound Calls to new customers.
- William avoids decision making.
- Charles is deeply demotivated and avoids to talk to his manager.
Transfer
- Reflection of own case situations.
- Applying Toolbox to real scenarios